Warranty

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Warranty - Sokudo India High-Speed Electric Scooters

Warranty Regulations

1. Every product irrespective of its superiority needs some protection irrespective of usage. This protection is called as warranty and the period for which it is covered is known as warranty period.

2. Sokudo Electric India offers its entire Acute/Acute+ scooters manufactured and distributed through its authorized dealers / distributors/sub-dealers/ agents to be free from any defect both in material and workmanship under normal usage conditions subject to following.

Warranty Period

Sokudo Electric India Pvt. Ltd. Warrants their vehicles as per below table from the date of sale of vehicle to customer.

S. No.	Model	Free Service	Paid Service	Warranty Period	Coverage	Remarks
1	Acute+/Acute	3	16	36 Months / 30,000 kms	Chassis Swing Arm Handle Bar, Side Stand", Main Stand". Throttle, Converter", Speedometer". Front shockers" Rear Shockers Headlight". Tail Lamp assly",FDI lamp Assy. left/right" FPL assy.".RDI lamp assy, left/right". Side DRLleftright" Licence lamp". Front Wheel". Wiring Harness" lockset. USB charging port" Flasher" Horn".Steering sterm" Coneset Controller and charger"	1)Items warranty given by manufacturer, repair takes 10-15 days 2) Repair or replacement time will be 10 to 15 working days

Warranty Obligations

Limitations of Warranty

• a) If any of the free / paid services has not been availed off and specified mileage and/or time is passed or the vehicle is not serviced by the authorized dealer at specified Kms or 2 months whichever occurs earlier after service coupons are exhausted.


• b) In case, ownership of vehicles changed or the vehicle is used for commercial purpose


• c) If any part / assembly of the vehicle has been tampered / altered /repaired/replace at an unauthorized workshop or unauthorized technicians


• d) If any failure has occurred due to extraneous reasons like over loading or abuse of vehicles. If the vehicle is used in competitive event/races and rallies.

Warranty Exclusions

Model	No Warranty from Company	Remarks
Acute+/Acute	Tyre", Painted Parts, Plastic Parts, Lock Plate Lock Line Raer View Mirror. charging plug. MCB. Rear Reflector, Ladies Footrest, Bulbs, Brake Cables, Brake Shoes & Shocker Seals, Wear and tear items, Battery Broken, Seat Assly, Front/Rear disc brake assy. Front/rear Disc plate. Plain Foot rest. Rear carrier, Switches. anti theft alarm and remote control key	Items warranty given by manufacturer

• Warranty is not applicable on any damages to vehicle components/Aggregates pollution/fire/netural hazard such as Earthquake/volcanic eruption/floods/water logging /cyclone/extreme weather conditions-Ambient temperature <4 °C or> 50°C etc


• In case of any noise, Vibrations, oil spillage etc. which are considered not to affect the performance of the vehicle


• If the vehicle is not used in accordance with the manual supplied with the vehicle.


• If the maintenance and repairs required due to misuse while driving or due to adulteration of fluid and improper road condition


• If the failed component is not surrendered for replacement


• In case of special purpose vehicle Sokudo will not have any obligations on Body and body t


• If the failed component is not surrendered for replacement


• If the vehicle supplied by Sokudo modified/altered or body built by the customer/dealer Sokudo shall have no warranty obligations on such modifications/alterations or structure which is found to be affection overall performance of the vehicle. Sokudo shall be at liberty to refuse any warranty obligations. Decision what so ever of Sokudo would be final and binding on customer


• Any warranty claims which are not submitted on recommended time with supporting documents and defected parts required by Sokudo Electric will not eligible for warranty and Sokudo Electric is not liable to provide the warranty claim for such cases

Warranty on Proprietary Components/Aggregates

Warranty on proprietary components shall be handled by their respective manufacturers as per their own warranty policy. In case of any defect in such components/aggregates (e.g., Battery, Converter, Tyres, Charger, etc.), the dealer’s customer may directly approach the branch office or dealers of the respective manufacturers with the coordination of Sokudo personnel. Sokudo will not be directly liable for such claims; however, Sokudo will assist the customer in this regard.

Battery Warranty Replacement/Repairs

Terms and Conditions:

• Any manufacturing defect arising in the battery during the first two years from the date of sale and acknowledged by the manufacturer will be replaced/repaired free of cost. However, the cost of transportation from the dealer to the manufacturer and back will be borne by the customer.
• During the third year of warranty, the battery will be replaced/repaired on a pro-rata life basis.
• The cost of transportation from the dealer to the manufacturer and back will be borne by the customer.
• Warranty on commercial use for battery packs (such as rental programs or field owners) shall be for 1500-1700 cycles and not for a specific number of months/years based on the above conditions.
• Battery supply should be within a tolerance of 96% of the battery rated capacity; if below this, it will be rejected by the Sokudo team.

Reduction in Performance (Excluding Tolerance):

• AH reduction would be 10% (approx.) in 1st year.
• AH reduction would be 10% (approx.) in 2nd year.
• AH reduction would be 20% (approx.) in 3rd year.

DOD Clause as per Warranty Details for Battery Pack

Example of 72V42Ah:

• 1st Year: If the battery drops below 35Ah, it will be replaced with a 35Ah battery pack.
• 2nd Year: If the battery drops below 31Ah, it will be replaced with a 31Ah battery pack.
• 3rd Year: If the battery drops below 24Ah, it will be replaced with a 24Ah battery pack.

Remarks:

• Above capacities are applicable as per rider km as well. If the customer runs 10,000 km, their battery efficiency may reduce by 30%.
• 3 years warranty includes 2 years (warranty) + 1 year (only service charges are free for repairs, while the cost of replaced items is borne by the customer).
• If a customer changes their speedometer, they must inform the dealer or battery pack manufacturer via email. Otherwise, the battery pack manufacturer may consider the battery module out of warranty.
• If a customer drives with a damaged speedometer, they must replace it within 2-3 working days; otherwise, the warranty will be void.
• There is no warranty if the vehicle is not insured and/or does not have valid insurance.